Last updated: May 9, 2026
By accessing or using Tedigo's products and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part, you may not use the Services. Each Tedigo product (Agency, Maestro, Console) may also publish supplemental terms; where they conflict, product-specific terms control for that product.
Tedigo provides AI-powered productivity tools, including:
Eligibility: You must be at least 16 years old and have legal capacity to enter into these Terms. The Services are not offered to consumers; Tedigo's products are intended for business and professional use.
Account Security: You are responsible for maintaining the confidentiality of your credentials, API keys, phone-number routing tokens, and authentication tokens, and for all activity that occurs under your account, whether or not authorized by you.
Accurate Information: You agree to provide accurate, current, and complete information during registration and to keep it updated.
Tedigo offers free tiers and paid subscription plans. Paid plans are billed in advance through our payment processor on a recurring basis at the price displayed at the time of subscription. Fees are non-refundable except where required by applicable law, including any partial billing period at cancellation. Tedigo may change fees with at least 30 days' notice for active subscriptions; continued use after the effective date constitutes acceptance.
Usage caps and fair use: Each subscription tier includes a stated allowance (for example, voice minutes, chatbot conversations, or seat counts). Tedigo may pause service at the cap until you upgrade or the next billing period begins. "Unlimited" tiers are subject to a documented fair-use threshold; Tedigo reserves the right to throttle, suspend, or require an upgrade for usage that materially exceeds typical patterns or that Tedigo determines, in its reasonable discretion, to be abusive.
Taxes: Stated fees do not include taxes. You are responsible for all applicable sales, use, value-added, or similar taxes other than taxes on Tedigo's net income.
You agree not to use the Services to, and not to allow any third party to:
Tedigo determines compliance with this Section 4 in its reasonable discretion. Violation may result in immediate suspension or termination under Section 11 without refund.
You retain ownership of content you submit to the Services ("Customer Content"). You grant Tedigo a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely as necessary to operate, secure, and provide the Services to you, to comply with law, and to protect Tedigo's rights and the rights of others.
Tedigo does not use your Customer Content to train its own AI models. Where Tedigo uses third-party AI providers, those providers are configured with training-opt-out terms enabled by default, except where you explicitly direct otherwise.
Aggregated and de-identified data: Tedigo may compile aggregated, statistical, or de-identified data from your use of the Services and may use, retain, and publish such aggregated data indefinitely, including after termination, provided it does not identify you or any individual.
Voice recordings and transcripts: If you use Agency's voice features, calls placed to or from your Tedigo-provisioned phone number may be recorded and transcribed. You are responsible for obtaining any consents required under applicable two-party-consent or wiretap laws and for posting any required disclosures to callers. Tedigo provides standard disclosure prompts; you remain responsible for their adequacy in your jurisdiction.
Content produced by AI features ("AI Output") is provided as-is. AI Output may be inaccurate, incomplete, biased, or otherwise unsuitable for your purpose. You are solely responsible for reviewing, verifying, and using AI Output, including any code, recommendations, customer-facing replies, calendar bookings, quotes, or other actions taken on the basis of AI Output. Tedigo does not warrant the quality, accuracy, fitness, or consequences of AI Output and disclaims all liability for actions taken on the basis of AI Output.
The Services integrate with third-party providers, including but not limited to Hetzner Online GmbH (cloud infrastructure), Stripe (payments), Twilio and Telnyx (voice and SMS carriage), and AI providers (OpenAI, Anthropic, Groq, Google Gemini, Fixie.ai/Ultravox). Your use of those integrations is also subject to the third-party providers' respective terms. Tedigo is not responsible for the availability, conduct, content, or terms of third-party providers, and any outage or change at a third-party provider does not entitle you to a refund unless required by law.
The Services, including all software, models, prompts, design, documentation, marks, and trade dress, are owned by Tedigo and protected by intellectual property laws. Your use of the Services does not transfer any ownership rights to you. Feedback you provide — including suggestions, ideas, error reports, and improvement requests — is contributed on a non-confidential basis. You hereby grant Tedigo a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, modify, and incorporate Feedback into the Services without compensation, attribution, or further consent.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TEDIGO EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEDIGO'S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO TEDIGO IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100). IN NO EVENT SHALL TEDIGO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND SURVIVE TERMINATION.
You agree to defend, indemnify, and hold harmless Tedigo, its officers, directors, employees, contractors, and agents from and against any third-party claims, damages, losses, liabilities, fines, and expenses (including reasonable legal fees) arising from or related to: (a) your Customer Content; (b) your use of the Services; (c) your violation of these Terms or applicable law; (d) your infringement of any third-party right; or (e) any call placed or chat sent through your account that violates Section 4. Tedigo will promptly notify you of any such claim and may, at its election, control the defense.
You may cancel your subscription at any time through your account settings, effective at the end of the then-current billing period. Cancellation does not entitle you to a refund of any pre-paid amount.
Tedigo may suspend or terminate your access immediately, without prior notice or refund, if Tedigo determines in its reasonable discretion that you have violated these Terms, engaged in conduct harmful to the Services, other users, or Tedigo's carrier or vendor relationships, exposed Tedigo to legal or regulatory risk, or failed to pay amounts due. Upon termination, Tedigo retains your data for 30 days for recovery purposes before permanent deletion, unless legal requirements dictate longer retention. Sections 5, 6, 8, 9, 10, 12, 13, and any provision that by its nature should survive, will survive termination.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Binding arbitration. Except for claims for injunctive relief to protect intellectual property or confidential information, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, conducted in English in Wilmington, Delaware (or remotely by mutual agreement). Judgment on the award may be entered in any court of competent jurisdiction.
Class action and jury trial waiver. You and Tedigo each waive any right to a jury trial and any right to bring or participate in a class action, class arbitration, collective action, or representative proceeding. Disputes must be brought individually.
Time limit. Any claim must be filed within one (1) year after the cause of action accrues, or it is permanently barred to the extent permitted by law.
Tedigo is not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or carrier outages, third-party AI provider outages, denial-of-service attacks, or other infrastructure failures.
We may update these Terms from time to time. Material changes will be communicated by email or in-product notice at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not accept material changes, your sole remedy is to cancel under Section 11.
These Terms, together with any product-specific supplemental terms and Tedigo's Privacy Policy, constitute the entire agreement between you and Tedigo and supersede prior agreements on the subject matter. No waiver of any term is a waiver of any other or subsequent breach. If any provision is held unenforceable, the remainder will continue in full force, and the unenforceable provision will be reformed only to the minimum extent necessary. You may not assign these Terms without Tedigo's prior written consent; Tedigo may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of its assets. Notices to Tedigo must be sent to legal@tedigo.net; notices to you may be sent to the email associated with your account.
For questions about these Terms, email legal@tedigo.net. For privacy questions, email privacy@tedigo.net.